Welcome to Duolantis. We've compiled a comprehensive FAQ to address your queries and provide a better understanding of our services and policies. If you have any further questions, please don't hesitate to contact us.;
General Questions
Duolantis is an online marketplace specializing in hair growth products, body products and well-being products .
Our customer support team is available via Instagram and Facebook at the moment. Visit our [Contact Us] page for additional details.
We prioritize your privacy; please review our Privacy Policy to learn how we handle your data.
Orders and Payments
To place an order, select your items in the shop page or product page under the drop down section, learn more about the product by scrolling down in the product page and add them to your cart, and follow the steps to checkout. Alternatively, you can click into the shop page to view and purchase all our products by adding them to your cart and make payment via Online Fpx. All purchases should be followed by creating a customer account to view order details including shipping number, invoice and order status.
We only accept Malaysia Local Fpx Payment at the moment. Customers can only make payment provided by toyyibPay Sdn. Bhd. currently. Do not
Scratch Codes: Duolantis employs scratch-off codes label as a security measure to verify the authenticity of products purchased through our website or authorized affiliates and offline merchants. Scratch codes are unique identifiers, concealed under a scratch-off layer, which are used to confirm product authenticity. This code can be found in all products from Duolantis. Please refer to the Authentication Center to learn more about our security label.
Order tracking is available; enter your order number provided in the email or user account in the portal with the respective courier company.
For damaged or incorrect items, contact our customer support within 3 days, and we'll assist with returns and exchanges.
Shipping and Delivery
Shipping times vary by location and chosen method; see estimated delivery times in the Shipping Information section.
We offer free shipping on orders exceeding the amount of RM100; check our Shipping Information page for details.
Returns and Refunds
Our return policy spans 3 days; review Returns & Refunds policy for eligibility and details.
Contact our customer support to initiate the return process; refund requests follow the instructions in our Returns & Refunds policy.
- The request for a return and refund must be made within 3 days from the date of successful delivery.
- The product must be in its original condition, unused, and in its original packaging with no visible human damage.
- Proof of purchase, such as a valid order number or receipt, is required.
- Certain products, are not eligible for returns or refunds unless they are defective or damaged upon receipt.
- Contact our customer support team through the provided contact information on our website.
- Provide all necessary information, including the order number, product details, and the reason for the return request.
* Duolantis reserves the right to approve or deny return and refund requests based on the provided information.
Account and Security
To create an account, click “My Portal” and then clickSign Up' ' and follow the instructions, providing necessary information.
Eligibility: To register as an affiliate, individuals or entities must be recognized as authorized affiliates by Duolantis, having agreed to and signed our affiliate program terms and conditions.
Registration Form: Authorized affiliates must complete the affiliate account registration form provided by our affiliates on our official website. This form includes fields for essential information, including contact details and payment preferences.
Verification: Duolantis will review each affiliate account registration to verify the affiliate's status as an authorized affiliate. Approval is contingent on the successful verification of the affiliate's authorized status. Please ensure the authenticity of your referrer with our customer service.
Eligibility: To register as an affiliate, individuals or entities must be recognized as authorized affiliates by Duolantis, having agreed to and signed our affiliate program terms and conditions.
Registration Form: Authorized affiliates must complete the affiliate account registration form provided by our affiliates on our official website. This form includes fields for essential information, including contact details and payment preferences.
Verification: Duolantis will review each affiliate account registration to verify the affiliate's status as an authorized affiliate. Approval is contingent on the successful verification of the affiliate's authorized status. Please ensure the authenticity of your referrer with our customer service.
Update account information and passwords within the 'My Portal' section after logging in.
Product Information
Warranty and guarantee details vary by product; check the product page or contact our customer support team.
We encourage customers to leave reviews and ratings for purchased products; your feedback helps others make informed decisions.
Promotions and Discounts
Subscribe to our newsletter and follow us on social media to receive updates on promotions and discounts.
We hope this FAQ and the accompanying terms and conditions have been helpful in addressing your questions and ensuring a safe and pleasant shopping experience with Duolantis. If you require further assistance, please don't hesitate to reach out to our customer support team.
Reseller and Authorized Agent Disclaimer
1. Authorized Agents
1.1. Definition of Authorized Affiliates: Duolantis recognizes specific individuals, entities, or companies as authorized agents. These authorized affiliates have undergone a rigorous evaluation and selection process with Duolantis for the sale of our products. Our authorized affiliates are distinguished by their commitment to upholding our quality standards and customer service. All affiliates will have a unique link that sends you to our only domain www.duolantis.com . Any other affiliates that claim to collect cash payments should be referred to our customer service via Instagram or Facebook to verify authenticity.
1.2. Our Endorsement of Authorized Agents: Duolantis endorses and guarantees the authenticity, quality, and integrity of products sold exclusively by our authorized affiliates. When you make a purchase through our approved affiliates, you can trust that you are acquiring genuine Duolantis products.
2. Online Purchase Verification at Our Authentication Center: For added confidence, customers are encouraged to verify the authenticity of the product through our Authentication Center, accessible on our official website. This resource provides an additional layer of security for your purchases.
2.1. Scratch Codes: Duolantis employs scratch-off codes label as a security measure to verify the authenticity of products purchased through our website or authorized affiliates and offline merchants. Scratch codes are unique identifiers, concealed under a scratch-off layer, which are used to confirm product authenticity. This code can be found in all products from Duolantis. Please refer to the Authentication Center to learn more about our security label.
3. Purchasing from our Authorized Offline Merchant
3.1. Definition of Offline Merchants: Offline merchants are physical retailers or entities authorized by Duolantis to sell our products in brick-and-mortar locations. These offline merchants have a formal agreement with Duolantis to offer our products for in-person purchase. Offline Merchants can create options for our customers to make cash payments and online payments.
3.2. Offline Merchants Creating a Checkout Link for Online Payment: Our offline merchants have the option to create a unique checkout link on our website for customers to complete payments electronically. This link is generated through a secure process and is provided to the customer by the offline merchant.
3.2.1. First time Purchase from Offline Merchants for Online Payments : Customers making their first purchase paying online from our offline merchants are encouraged to register an account upon first online purchase. This registration should be invited and created by offline merchants to help facilitate a seamless experience for future purchases and provides access to order history, tracking, and customer support.
3.2.2. Secure Transactions via Online Payment from Offline Merchants: Payments made through the checkout link are secure and encrypted to protect the customer's financial information. We employ industry-standard security measures to safeguard sensitive data.
3.2.3 Online Payment via Website Checkout Link: Duolantis provides an option for customers to make payments for purchases made at our authorized offline merchants via our website. These merchants can create customized checkout links for customers to make payment to bring home our products immediately after making payments through online payments on our website . This feature is designed to enhance the convenience of transactions and to ensure secure, electronic payments for both parties. Please ensure the checkout link brings you to our official site.
3.3. First time Purchase from Offline Merchants for Online Payments : Customers making their first purchase by cash payments through our offline merchants are encouraged to register an account upon first cash purchase. This registration should be invited and created by offline merchants to help facilitate a seamless experience for future purchases and provides access to order history, tracking, and customer support.
3.3.1 Upon making cash payment from an offline merchant, offline merchants should complete the checkout process on our website making payment on behalf of customers, selecting the self-pickup option and providing the necessary registration form to create an account for our customers. This ensures the processing of the order and facilitates communication regarding immediate collection of our products.
3.4. Authentication for Offline Purchases from Offline Merchants at Our Authentication Center: For purchases made offline through physical merchants or retailers, customers are encouraged to verify the authenticity of the product and merchant's status as an authorized offline merchant. This verification can be conducted through our Authentication Center, which is accessible on our official website. All offline products will have a unique code to be verified at our Authentication Center.
4. Unapproved Resellers and Affiliates
4.1. No Endorsement or Guarantee: Duolantis does not endorse or guarantee products sold by resellers, third-party sellers, or entities who have not been officially recognized as authorized agents by Duolantis. These unapproved resellers have not met our stringent criteria for partnership and may not adhere to our quality and customer service standards.
4.2. Purchasing at Your Own Risk: We strongly discourage customers from purchasing Duolantis products from any seller or reseller who is not recognized as an approved agent. Transactions with unapproved resellers are conducted entirely at your own risk, and Duolantis cannot be held responsible for any issues that may arise from such transactions.
5. Warranty and Support
5.1. Warranty Coverage: Products purchased directly from Duolantis or through our recognized authorized agents are typically covered by our standard warranty and standard return policy. However, products bought from unapproved affiliates may not be eligible for warranty or return coverage. Warranty details, including terms and duration, can be found in our Warranty Policy.
5.1.2. Customer Support: Customers who purchase products from Duolantis or our authorized agents enjoy access to our dedicated customer support and product assistance. Products acquired from unapproved resellers may not be eligible for these services.
6. Reporting Unapproved Resellers and Affiliates
6.1. Customer Assistance: Duolantis values the trust and satisfaction of our customers. If you encounter any resellers or sellers claiming as an affiliate to Duolantis or claim to have Duolantis products but are not officially recognized as approved agents, please promptly report this to our customer support team. Your feedback is essential in helping us maintain the integrity of our products and services.
7. Customer Protection
7.1. Customer Responsibility: Duolantis is committed to safeguarding the interests and satisfaction of our customers. However, we cannot assume liability for any issues or disputes that may arise from transactions with unapproved resellers or third-party sellers. We encourage our customers to exercise due diligence when making a purchase. 8. Verified Affiliates
6.1. Verification of Affiliates: All Duolantis affiliates should be capable of showing a unique link that starts with our domain name www.duolantis.com followed by their unique affiliate code. To verify the status of an agent or reseller and to ensure that you are making a purchase from an approved source, we recommend visiting our Instagram Page or Facebook page or contacting our customer support team. Our team is readily available to assist you in confirming the authenticity and status of resellers and sellers by their unique email registered with us. Please request the unique email from the respective agents and our team will support to verify the authenticity to assist in your purchase.
1.1. Definition of Authorized Affiliates: Duolantis recognizes specific individuals, entities, or companies as authorized agents. These authorized affiliates have undergone a rigorous evaluation and selection process with Duolantis for the sale of our products. Our authorized affiliates are distinguished by their commitment to upholding our quality standards and customer service. All affiliates will have a unique link that sends you to our only domain www.duolantis.com . Any other affiliates that claim to collect cash payments should be referred to our customer service via Instagram or Facebook to verify authenticity.
1.2. Our Endorsement of Authorized Agents: Duolantis endorses and guarantees the authenticity, quality, and integrity of products sold exclusively by our authorized affiliates. When you make a purchase through our approved affiliates, you can trust that you are acquiring genuine Duolantis products.
2. Online Purchase Verification at Our Authentication Center: For added confidence, customers are encouraged to verify the authenticity of the product through our Authentication Center, accessible on our official website. This resource provides an additional layer of security for your purchases.
2.1. Scratch Codes: Duolantis employs scratch-off codes label as a security measure to verify the authenticity of products purchased through our website or authorized affiliates and offline merchants. Scratch codes are unique identifiers, concealed under a scratch-off layer, which are used to confirm product authenticity. This code can be found in all products from Duolantis. Please refer to the Authentication Center to learn more about our security label.
3. Purchasing from our Authorized Offline Merchant
3.1. Definition of Offline Merchants: Offline merchants are physical retailers or entities authorized by Duolantis to sell our products in brick-and-mortar locations. These offline merchants have a formal agreement with Duolantis to offer our products for in-person purchase. Offline Merchants can create options for our customers to make cash payments and online payments.
3.2. Offline Merchants Creating a Checkout Link for Online Payment: Our offline merchants have the option to create a unique checkout link on our website for customers to complete payments electronically. This link is generated through a secure process and is provided to the customer by the offline merchant.
3.2.1. First time Purchase from Offline Merchants for Online Payments : Customers making their first purchase paying online from our offline merchants are encouraged to register an account upon first online purchase. This registration should be invited and created by offline merchants to help facilitate a seamless experience for future purchases and provides access to order history, tracking, and customer support.
3.2.2. Secure Transactions via Online Payment from Offline Merchants: Payments made through the checkout link are secure and encrypted to protect the customer's financial information. We employ industry-standard security measures to safeguard sensitive data.
3.2.3 Online Payment via Website Checkout Link: Duolantis provides an option for customers to make payments for purchases made at our authorized offline merchants via our website. These merchants can create customized checkout links for customers to make payment to bring home our products immediately after making payments through online payments on our website . This feature is designed to enhance the convenience of transactions and to ensure secure, electronic payments for both parties. Please ensure the checkout link brings you to our official site.
3.3. First time Purchase from Offline Merchants for Online Payments : Customers making their first purchase by cash payments through our offline merchants are encouraged to register an account upon first cash purchase. This registration should be invited and created by offline merchants to help facilitate a seamless experience for future purchases and provides access to order history, tracking, and customer support.
3.3.1 Upon making cash payment from an offline merchant, offline merchants should complete the checkout process on our website making payment on behalf of customers, selecting the self-pickup option and providing the necessary registration form to create an account for our customers. This ensures the processing of the order and facilitates communication regarding immediate collection of our products.
3.4. Authentication for Offline Purchases from Offline Merchants at Our Authentication Center: For purchases made offline through physical merchants or retailers, customers are encouraged to verify the authenticity of the product and merchant's status as an authorized offline merchant. This verification can be conducted through our Authentication Center, which is accessible on our official website. All offline products will have a unique code to be verified at our Authentication Center.
4. Unapproved Resellers and Affiliates
4.1. No Endorsement or Guarantee: Duolantis does not endorse or guarantee products sold by resellers, third-party sellers, or entities who have not been officially recognized as authorized agents by Duolantis. These unapproved resellers have not met our stringent criteria for partnership and may not adhere to our quality and customer service standards.
4.2. Purchasing at Your Own Risk: We strongly discourage customers from purchasing Duolantis products from any seller or reseller who is not recognized as an approved agent. Transactions with unapproved resellers are conducted entirely at your own risk, and Duolantis cannot be held responsible for any issues that may arise from such transactions.
5. Warranty and Support
5.1. Warranty Coverage: Products purchased directly from Duolantis or through our recognized authorized agents are typically covered by our standard warranty and standard return policy. However, products bought from unapproved affiliates may not be eligible for warranty or return coverage. Warranty details, including terms and duration, can be found in our Warranty Policy.
5.1.2. Customer Support: Customers who purchase products from Duolantis or our authorized agents enjoy access to our dedicated customer support and product assistance. Products acquired from unapproved resellers may not be eligible for these services.
6. Reporting Unapproved Resellers and Affiliates
6.1. Customer Assistance: Duolantis values the trust and satisfaction of our customers. If you encounter any resellers or sellers claiming as an affiliate to Duolantis or claim to have Duolantis products but are not officially recognized as approved agents, please promptly report this to our customer support team. Your feedback is essential in helping us maintain the integrity of our products and services.
7. Customer Protection
7.1. Customer Responsibility: Duolantis is committed to safeguarding the interests and satisfaction of our customers. However, we cannot assume liability for any issues or disputes that may arise from transactions with unapproved resellers or third-party sellers. We encourage our customers to exercise due diligence when making a purchase. 8. Verified Affiliates
6.1. Verification of Affiliates: All Duolantis affiliates should be capable of showing a unique link that starts with our domain name www.duolantis.com followed by their unique affiliate code. To verify the status of an agent or reseller and to ensure that you are making a purchase from an approved source, we recommend visiting our Instagram Page or Facebook page or contacting our customer support team. Our team is readily available to assist you in confirming the authenticity and status of resellers and sellers by their unique email registered with us. Please request the unique email from the respective agents and our team will support to verify the authenticity to assist in your purchase.